Your questions, answered straight
If it's not covered here, call us. The phone gets answered by someone who can actually answer.
Memberships and pricing
What plans do you offer?
Two memberships, both with no contract. Home Care at $20 a month covers a seasonal check-in, priority scheduling, a member discount on repairs and seasonal packages, and an annual Home Health Report. Summit Care starts at $170 a month and includes four scheduled visits a year with all six seasonal maintenance packages.
How do I know which plan fits my home?
Start with a walkthrough. We go through the house together, write up what it actually needs this year, and talk through both plans against that list. Older homes and owners who travel usually land on Summit Care; hands-on owners usually start with Home Care.
When would my first visit happen?
Your first home maintenance visit happens within three weeks of signing up. After that, Summit Care visits land once a quarter, timed to the season, so the work happens when the house needs it rather than on an arbitrary date.
Can I cancel?
Yes. Neither membership has a contract and you can cancel anytime. We keep members by being useful, and that only works if leaving is easy.
Services and visits
Do I have to be a member to hire you?
No. Every service we offer is available as a one-time job, from gutter cleaning to a full winterization. Members get priority on the schedule, which matters most in the fall rush and the first hot week of summer, but one-time work is genuinely welcome.
What does a typical visit look like?
We do the work on the list, note anything we spotted that you should know about, and send a written report with photos after the visit. If we find something that needs a decision, you hear about it from us before any extra work happens.
Do you work on rentals and vacant homes?
Yes. Property check-ins are one of our core services: regular walkthroughs of a home nobody is living in, with photos and a report each visit. Owners of rentals also use us for turnover punch lists and seasonal maintenance between tenants.
Service area
Where exactly do you work?
Our shop is in Clayton and the route covers North Spokane County: Deer Park, Mead, Colbert, Chattaroy, Nine Mile Falls, Spokane's north side, Spokane Valley, and Liberty Lake. If you're close to that map but not on it, call and ask. Membership interest is what adds towns.
Start with a walkthrough
We'll go through your place with you, room by room and around the outside, and write up what it actually needs. Then you decide what happens next. No pressure, no invented urgency.
the Rim Rock crew